To solve a problem:

• Specific problem resolution for issues related to cost, quality and/or performance
• Standardization by IT function (help desk, system administration, telecom, etc.) and/or process
• Capacity planning and demand forecasting that ensure the enterprise is capable of meeting future business needs
• Service cataloging that identifies and distributes service characteristics to the appropriate support staff
• Metrics development and monitoring implementation that allow you to set performance expectations of staff and hold responsible parties accountable for pre-defined service level goals
• ITIL framework and standard operating procedure implementation for specific issues such as handling customer inquiries, making changes, and standardizing architecture and configuration
• Process improvement areas include, but are not limited to, the following: incident management, problem management, change management, asset management, metrics, capacity planning, configuration management, service monitoring, release cycle management, business continuity, disaster recovery, service level management, service financial management, service identification, service cataloging, service cost management, operations management, and strategic planning

Download a detailed description of our offerings Io Consulting ITIL Service Offerings (pdf format)